This Privacy Policy explains how Linguistic Hub processes personal data in connection with its website and language course services. It applies to enquiries, enrolment-related communications, online consultations, and routine website use. The policy is intended as a general privacy notice and should be read together with any applicable course terms or notices provided at the point of collection.
Data processing overview
We process personal data to respond to enquiries, assess level and schedule preferences, arrange course-related communications, support enrolment, provide scheduled lessons and guided practice, maintain website security, and ensure technical delivery of the site. Data may also be used to keep internal records, manage course administration, and handle follow-up communications connected with the services requested. We do not rely on unconfirmed analytics or marketing uses.
We may share personal data with service providers or operational partners that assist with website hosting, technical delivery, communications handling, or related administrative support. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security safeguards. We do not confirm any broader sharing beyond these operational needs.
We may disclose personal data where required to comply with applicable law, lawful requests from authorities, court orders, or similar legal process. Disclosure may also occur where necessary to protect website security, prevent misuse, or establish, exercise, or defend legal claims. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.
We may process name, email address, phone number if provided, inquiry message, learning goals, and level and schedule preferences when you submit a contact form, request a consultation, or otherwise communicate with us. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Most personal data is provided by you through the contact form, email, phone, or online consultation. Technical data is generated automatically when you access the website, including information needed to deliver pages, maintain security, and support basic site functions. We do not state any unconfirmed tracking or marketing collection.
Confirmed cookie use is limited to essential site operation and storage of privacy preferences. Essential cookies support basic navigation, form handling, and other necessary functions. Preference cookies record your selected privacy settings so the site can apply them on later visits. No confirmed analytics or marketing cookies are described in this policy.
The website uses essential cookies for site operation and cookies that remember privacy preferences. Because tracking is not enabled, we do not rely on analytics or advertising cookies on the basis of the confirmed facts. You may manage cookies through your browser, but disabling essential cookies may affect core site functions.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or clarification about how your data is used. Where a request cannot be fully granted, we will explain the legal or operational basis for the limitation where appropriate. We may need to verify identity before acting on a request.
To exercise a privacy right, submit a clear request through one of the contact channels listed in this policy and provide enough information to identify the relevant record. We may ask for additional details to confirm identity and to locate the data concerned. Requests are reviewed within a reasonable period and in accordance with applicable Malaysian law.
We keep personal data only for as long as it is needed for the purpose for which it was collected, including enquiry handling, enrolment administration, course delivery, security, and recordkeeping. When data is no longer required, we will delete it, anonymise it, or otherwise handle it in a manner consistent with our retention practices and applicable law. Some records may be retained for a longer period where necessary to meet legal, accounting, or dispute-related obligations.
We may update this Privacy Policy from time to time. When changes are material, we will take reasonable steps to make the revised version available through the website or other appropriate notice. The date of the latest revision should be read together with the current text of the policy.
